Refund Policy

1. Comprehensive Overview

This Refund Policy applies specifically and exclusively to verified advertisers utilizing the Outrik Ad Network platform. We strive to provide transparent, equitable, and high-quality advertising services. This policy extensively outlines the strict conditions, timelines, and procedures under which an advertiser may request and successfully receive a refund of their unused prepaid wallet balance. Please read this document carefully before initiating any funding transactions on our platform.

2. Refund Processing Timeframes

Any valid, formally requested, and fully approved refund will be processed within a maximum period of 90 days from the date of the formal refund request submission. This mandatory processing window is strictly enforced to ensure that:

• All active, paused, or recently concluded ad campaigns are completely finalized and all network nodes have synchronized impression data.
• Comprehensive financial reconciliation across our global publisher payout network is completed.
• Any delayed or pending click/impression fraud detection routines have fully executed.

3. Processing Fees and Deductions

Due to the complex operational, financial, and administrative overhead involved in reverse-engineering prepaid campaign allocations, all approved refunds are subject to a mandatory, non-negotiable deduction of a 20% processing fee.

This fee covers payment gateway reversal charges, currency conversion risk, administrative labor, and technical un-provisioning costs. Consequently, the maximum reimbursable amount will equal exactly 80% of the verified, eligible unused wallet balance at the precise moment the refund is mathematically finalized. Funds will strictly be returned to the original payment method utilized for the deposit.

4. Rigorous Internal Audits and Final Approval

The submission of a refund request does not constitute a guarantee of reimbursement. All refunds are issued strictly subject to the satisfactory completion of comprehensive internal audits. Upon receiving a refund request, our financial and technical compliance teams will conduct an exhaustive review of the advertiser's account history. This audit includes, but is not limited to:

• Cryptographic verification of the exact unused wallet balance, cross-referenced against historical ledger entries.
• Strict assessment of compliance with our overarching Terms of Service, ethical guidelines, and creative content policies.
• In-depth technical analysis to verify the absolute absence of fraudulent activity, systemic abuse, artificial inflation, or any other policy violations associated with the advertiser's account or associated campaigns.

If our audit determines that an account is or has been in violation of our platform policies, the refund request will be unequivocally denied. In such instances of policy violation, any remaining balance may be permanently forfeited as liquidated damages.

5. Official Request Procedure

To initiate a formal refund review, advertisers must submit a detailed request to our specialized billing department directly from the email address registered to the Outrik account. The request must explicitly include the account identification details, the precise requested refund amount, and a detailed justification for the withdrawal of funds.

6. Contact Information

For any detailed inquiries, procedural questions, or clarifications regarding this Refund Policy, please direct your correspondence to our billing and financial compliance team at billing@outrik.com.